Patient Information

Frequently Asked Questions

Q. How long will I need to wait to get an appointment?

A. The waiting time to see a doctor for a standard consultation at Specialist Connect fluctuates and varies from doctor to doctor. It is our aim to provide all our Patients with an option for an appointment within 10 working days, however the Doctor available may not be the Doctor you have been referred to.


Q. What if I need to cancel/reschedule my appointment?

A. Should you need to cancel your appointment, we require 24 hours notice. If due notice is not provided the Doctor may send a cancellation fee up to and including the full amount of the consultation. If you need to reschedule your appointment, this will be arranged for the next available appointment.


Q. Is there a waiting list for surgery?

A. Most of the Specialist Connect doctors perform surgery at a number of local hospitals and day surgery facilities. Waiting time for surgery varies from doctor to doctor but in most cases, surgery can be booked within a few weeks, rather than months. Special arrangements can be made for surgery that is regarded as being “urgent”. Our staff will discuss the options that are available to you.


Q. Do I need a referral?

A. Yes. A valid referral is required for patients to enable them to claim back their Medicare Rebate for the services provided. A referral from a General Practitioner or an Optometrist is valid for 12 months. A referral from a Specialist is valid for 3 months only.


Q. What is the payment policy at Specialist Connect?

A. Payment of fees for consultations and treatment provided at the time of the consultation, is payable on the day the service is provided. Please note, if paying by credit card, merchant fees will apply for Visa, MasterCard and Amex.


Q. Do you have a patient car park?

A. Yes. We have two complimentary Patient Car Parks.

Onsite parking – currently space is limited, with designated parking for disabled and DVA, access is via Ipswich Road. We will be increasing our onsite parking in the coming months.

Offsite parking – we have additional parking for the convenience of our patients at no cost.


Q. Is my treatment covered by Medicare?

A. If you are a Medicare cardholder, you will be able to claim a Medicare benefit to cover part of the cost of your consultations and treatment provided at SLY Medical. Our staff will be happy to provide you with information on how much you are able to claim, at the time of your visit.


Q. Will you be able to process my claim through Medicare?

A. Yes. Our receptionists are able to process your claim through Medicare using Medicare Online. You are still required to pay your account in full on the day of your visit, however, if you choose, our receptionist can send your claim to Medicare using the Medicare Online claiming system. If you have previously provided Medicare with your bank account details, the rebate will be deposited into your nominated account within 2-3 working days. If Medicare does not have your bank account details, a cheque will be sent to your postal address within 5-10 working days.


Q. Is my treatment covered by Private Health Insurance?

A. If you have private health insurance, it will usually cover part of the medical fees you incur for any treatment provided as an in-patient in a hospital or a day surgery.

It may also cover part of the costs incurred for specific private medications, dressings, private treatments and medical necessities including spectacles or contact lenses. Your private health insurance does not cover the cost of consultations or treatment provided as an out-patient at SLY Medical.

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